The registrar survey

The majority is generally satisfied with Norid

The survey among the registrars shows that the majority is satisfied with Norid's services, although small registrars to a bigger degree than larger ones. The conclusions from the survey confirm that it was correct to put priority on the conversion to a new invoice system and the creation of a separate registrar web. It is also encouraging that most registrars think that the requirement for technical competence put on them are reasonable and that they get the information they need.

Some main issues from the survey:

Billing

• many would like electronic invoices. This will be made available. We will not, however, allow the use of credit cards at this time
• some report problems with paying invoices within the due date. We plan to change billing routines and due dates in order to have only one reminder with a prolonged due date instead of two reminders with short due dates
• taking into account the feedback from the registrars, we plan to change the invoice model in order to make registrars the contact towards the domain holder for the annual fee as well as the registration fee. We will at the same time consider how registrars more easily can get rid of customers they no longer want

New technical solutions

• a separate registrar web is planned, with an overview of domains and subscribers as well as a listing of all handles which use the registrar's person-/role handles. It will make it possible to see which domains are due for renewal each month and also give an overview of the quota and the number of domain registrations
• a majority of the registrars are prepared for the introduction of PGP (starting June 28th 2004)
• not many use EPP today, but some registrars would like this possibility. We have decided that we will not introduce EPP this year, as it probably will involve a significant modification of the registration system and data model. We have, however, noted that some registrars would like this possibility and will reconsider it next year
• a majority has knowledge about IP version 6, but does not see this as an important service for Norid. Because of this feedback we will give priority to getting other services in place first

Role

• as a general rule registrars know their duties as stated in the registrar contract, but are unsure about their role in regard to Norid. To reduce the confusion we will issue more information about the role of the registrar
  

Information

• a large majority is satisfied with the information they receive from Norid. We have noticed that the web pages and the list of registrars are considered to be the most important information channels, leaflets and seminars are regarded as less important
• some are dissatisfied with the information they receive when an application is rejected. A review of these error messages will be carried out
• a majority is satisfied with the help desk. There is, however, a clear tendency that big registrars are less satisfied than smaller ones. We will look into the reasons behind this and how the help desk can be improved

Read the entire report (in Norwegian only)