Alternative Dispute Resolution (ADR) Committee

The ADR Committee is an independent entity which processes complaints about rights to a Norwegian domain name (domain names within the country code .no) or appeals against decisions made by Norid. A complaint must be raised within three years after the domain was registered or transferred.

Norid’s task is to guide the two parties and ensure that the documents fulfill the requirements. We are the secretariat for the Committee, but make no recommendations to the complaint handling. All decisions are archived and published on Norid’s website and in Lovdata.

In order to provide quick and cost-effective dispute resolution while ensuring due process, the Committee only hears disputes within a clearly-defined, limited framework. When a dispute is brought before a court of law, however, the Committee’s decision is set aside for a full hearing of the dispute. Arguments and evidence not presented before the Committee may be submitted in court. The Committee’s decision may serve as a kind of expert witness report, but it does not in any way limit the court in its assessment of the various aspects of the case.

Please note that all complaints must be submitted in Norwegian.

Result of complaints which has been processed

Since the ADR committee was stablished in 2003, it has processed 660 cases. The results have the following distribution:

sektordiagram      Complaint approved: 395
     Resolved in mediation: 13
     Complaint dismissed: 166
     Complaint rejected: 86
Last updated 2 October 2017