Frequently asked questions from registrars (domain name providers)

To be a registrar

About the domain name policy

Handling of applications

Authentication code (authinfo)

The applicant declaration form

The registrar web

Invoicing and renewal

Technical issues

To be a registrar

How can I become a registrar?
Send an email to info@norid.no, and we will send you information and agreement documents. More about how to become a registrar.
How do I update my contact information?
You update your contact information on the registrar web. These updates can only be done by an admin user.
Can my registrar agreement be transferred to another organization?
The principal rule is that the registrar agreement cannot be transferred except for cases where there is a merging or a change of the organizational structure. In cases where the registrar business should continue in a new organisation, a new registrar agreement must be established. More about transfer of the registrar agreement.
How do I terminate my registrar agreement with Norid?
You have to send a signed letter of termination to Norid. Remember to check that the correct bank account number for repayment of your remaining balance is registered on the registrar web. More about termination of the registrar agreement.

About the domain name policy

Am I allowed to use a local proxy to register a .no domain name outside of Norway?

To register a .no domain, the organization must be registered in Norway. However, a domain name holder can use his domain as he likes, including leaving the use of the domain to others. This means that there is a loophole which opens for registration through a local proxy.

In Norid’s view, there are two main kinds of proxies: one acts as proxy to protect the rights of a client (laywers, publishers, distributors, etc.), the other runs a business that anyone can use to secure a domain name they want. The former is a practice one can view as a valid local representative of a third party, the latter is not.

For both practices it is the case that the proxy becomes the formal domain name holder, which means that third parties who use the domain have no formal rights to it. If the holder wishes to delete the domain, transfer it to others, change the name servers, etc., the user has no control or possibility to prevent this.

Additionally, circumventing the .no domain name policy by setting up one or several companies in Norway whose only object is to register and hold domain names, be it for third parties (avoiding the local presence requirement) or to hoard domains (avoiding the quota set on number of domain names per holder), is a practice we strongly discourage. We have in the past taken action against such practices, and the validity of that action has also been confirmed by a Norwegian court of law (Norwegian text only).

Handling of applications

Why can’t I register the domain no.no?
The domain no.no is reserved for test purposes.
I have requested a deletion of a domain, but the domain name holder has changed his mind. What can I do to stop the process?
Contact us immediately via email (info@norid.no) or phone (+47 73 55 73 55). Ask us to cancel the deletion. We will send a confirmation email as soon as it is done.
How do I recall a domain that has been deleted from the database?
If the domain was deleted from DNS less than 30 days ago:
  • Send an email to info@norid.no, explain the situation and request that the domain be re-registered
  • Collect a new applicant’s agreement from the holder. Email the signed agreement and the dataset to Norid
  • Norid will reconstruct the domain manually, and email you with a confirmation as soon as the domain is back in the database
  • Please note that this will be deducted from your balance the same way as new registrations (NOK 60 + mva).

If the domain has been out of the DNS for more than 30 days:

  • You need to register the domain from scratch, as you would any other first-time registration. Remember to collect the applicant statement before you create the domain.
How can I see if a domain name is about to be deleted?
Log on to the registrar web and choose the tab labeled “Daily”. Under the heading “Status files” you will find a file labeled “Domains registered under regX for which an ordered-delete process is running.” This file is updated daily.
The contact person for the domain is not available. How do I verify that the ordered transfer or deletion comes from the holder?
If someone other than the contact person for the domain orders a deletion or change of holder, the holder (organization) must prove that this person represents the organization that holds the domain. Accepted documents can be
  • copy of the Certificate of Incorporation from the Brønnøysund Register Center
  • copy of the court records from the bankruptcy court (when the holder is under bankruptcy)
  • copy of a public notice from the Brønnøysund Register Center (when the holder is being liquidated or similar)
  • copy of the certificate of probate (Norwegian: skifteattest) from the sheriff’s office or similar (when a sole proprietorship’s owner has passed away)
Who should place and/or confirm an order of change of holder or deletion of a domain, when the registered holder is a different company than the one that claims to be the real holder?
This situation usually arises when the company has been through an organizatorial change (takeovers, mergers, etc.) without transfering the domain accordingly. To sort this out, you need to ask the holder to present documentation showing the entire chain of changes that have happened. Thorough documentation is a prerequisite before a person who has authority to sign on behalf of the company that uses the domain, should be allowed to step in as the new contact person and make changes in the registration.
What are the requirements for becoming a contact person?
The contact person has to be employed at or be directly affiliated to the applicant company. She or he must have a Norwegian address.
When does new data from Enhetsregisteret get imported into the registry database?
New data from Enhetsregisteret is imported every 15 minutes. Please note that only new organisations are registered, and only with basic data. A daily import completes the data for the organisations, and also registers changes and deletions of organisations.
Can a customer register their domain name on the same day as they got registered in Enhetsregisteret?
Yes, it takes 15 minutes at the most from an organisation is registered in Enhetsregisteret until it is available in the registry database.

The applicant declaration form

Why do I have to collect a declaration from the applicants?
The applicant declaration is part of the contract between Norid and the applicant. Its purpose is to clarify the responsibility between the applicant, Norid, and the registrar. If doubt arises about the rights to a registered domain name, it is crucial for the registrar as well that the declaration exists and that it was signed in accordance with the requirements.
When should the applicant declaration be collected?
The declaration should be collected and signed before the application is sent to Norid.
How do I collect an electronic applicant declaration?
The applicant can use Norid’s webservice or the registrar’s own system to submit the applicant declaration. Applicants that use Norid’s webservice must submit the applicant declaration and a data set by email to the registrar. The data set is then submitted to Norid via EPP together with the domain application. More information about the electronic applicant declaration can be found here.

Authentication code (authinfo)

What is an authentication code (authinfo)?
The authentication code (authinfo) protects a domain against unwanted registrar transfers. The code can only be set and changed by the sponsoring registrar. Other registrars can see that an authentication code has been set, but they cannot see the actual code.
Can the authentication code be held back, for instance if the holder haven’t paid all outstanding invoices? < dt>
As the current registrar you must provide the domain holder with the authentication code promptly, and within 5 working days at the latest. This applies independently of any disputes between you and the holder. Attempts to prevent the holder from changing registrar by refusing to give the holder the authentication code for a domain within the time limit, are considered a breach of the registrar agreement.
How do I transfer a domain into my account if the authentication code isn’t available?
As the current registrar you must provide the domain holder with the authentication code promptly, and within 5 working days at the latest. This applies independently of any disputes between you and the holder. If the code is still unavailable, the holder can have a one-time token sent directly from the registry in order to transfer to a new registrar. You order the one-time token through EPP on behalf or the holder. Please note that you can choose which email address the code should be sent to if the holder has registered more than one.
What do I do if both the authentication code and the one-time token are unavailable?
If all the contact addresses are invalid and the one-time token cannot reach the holder, there is a manual fallback procedure. Please note that this procedure incurs a cost of NOK 200 that the new registrar must cover (billed separately).

The registrar web

I forgot my password to the registrar web. What do I do?
If you have forgotten your admin password, you have to contact info@norid.no. A one-time link for setting a new password will be sent to your admin user. More about resetting your password.
Your admin user may assist if the forgotten password belongs to a user with read-only access.

Invoicing and renewal

How can I find out what domains I am supposed to pay for as they do not appear on the invoice?
You will find the basis for the invoice by logging in to the registrar web.
When are domains renewed?
You may renew a domain within a period of 1 month prior to the expiry date.
I forgot to renew a domain. What do I do?
If you do not renew a domain, a 90 day long deletion process starts automatically. You can renew the domain throughout the entire removal process. The annual fee will be deducted from your balance at the time of the renewal. When the domain has been removed from Norid’s database, is it too late.
Where can I see which domains expire this month and need to be renewed?
There is a list on the registrar web under ‘Renewal data’.
Can I cancel the renewal of a domain?
No, the renewal happens instantly and cannot be cancelled
Can the registration fee be cancelled?
No, when a domain is registered, the registration fee is deducted from your balance immediately.
Why does Norid send invoices to the wrong address?
We send invoices to the billing contact which is registered on the registrar web. A person with admin rights to the registrar web can change your billing address.
How do I activate low balance notifications?
Low balance notification is activated under the tab ‘Operational’ on the registrar web.

Technical issues

Does Norid always check whether a new DNS server has a zone for the specific domain?
When we receive an application, we always check that the delegation information is correct. By this we mean that there should be at least two name servers which answer with a correct SOA post and with the same set of NS posts which are supposed to be registered in the .no zone. We do not check neither MX nor A posts (except when it is necessary in order to check glue posts).
What is a glue record?
In DNS the name servers are listed by name, not by IP address. This means that you have to do another DNS inquiry to find the IP address. If the authoritative server for a domain is under this domain itself, you will have a circular dependency. Glue records are used to solve this problem.
Is .no available through IPv6?
Yes, three out of seven name servers for .no are available through IPv6. Two of the name servers which serve the category domains and the geografical name tree are available through IPv6 as well.
Can a name server be available only through IPv6?
No, IPv6 is not yet sufficiently spread, so we do not want to have the infrastructure available through IPv6 only. For the time being the name servers then must have an IPv4 address (A glue record) in addition to AAAA.
My customer has IPv6 through a tunnel. Is it possible for her to have a name server there?
No, we want .no to be stable and robust. Normally a tunnel is less stable than a “native” infrastructure.
What are the password rules?
The registry system uses passwords on the following places:
  • For login on the EPP channel as well as for changing the EPP channel password
  • For login on the registrar web as well as for changing password for its users
  • It is also possible to set a password for a domain (delegation). This password is called an authentication code.


Note that the passwords protect different things, and should therefore be different.

The rules for passwords and authentication codes are common. The rules are described for authentication code under guidelines.

Last updated 1 June 2018