Have you received notice that your domain name will be deleted, but you have not cancelled your subscription? The reason could be that the annual fee has not been paid, that your organization has been deleted from the Central Coordinating Register for Legal Entities, or that there is another issue that needs resolving.

Notice that the annual fee has not been paid

Your provider is responsible for making sure your subscription is continued in our systems. If this is not done in time, it will initiate an automatic process to delete the domain name. If this happens, we will send you several notices, so that you have time to stop the process if you want. From the time the first notice goes out, you have 90 days to contact your provider to stop the deletion and continue your subscription.

If you receive a notice despite having paid your annual fee, there may be some misunderstanding, and you must contact your provider as soon as possible to resolve the issue.

The organization has been deleted from the Central Coordinating Register for Legal Entities

If the organization the domain name is registered to is deleted from the Central Coordinating Register for Legal Entities, the basis for subscription is gone. In these cases, we will notify you, so that you can transfer the domain name to a new holder and avoid it being deleted. You will have 90 days to transfer the domain name. Your provider will handle the transfer itself.

Domain names that have not been transferred to a valid organization number by the date set, will initially stop working. This means that services associated with the domain name, such as websites and email, will stop working. After a certain time, the domain name will be deleted from our database. Then the domain name can be registered again by anybody.

The domain name is no longer associated with a provider

If you receive notice that your domain name is no longer associated with a domain name provider, and you still wish to keep the domain name, you must contact a provider as soon as possible. It could either be the provider you had before, or a new provider. Domain names that are not associated with a provider may, in the worst-case scenario, be deleted.

The holder is dead

If a holder dies, their heirs may transfer the domain name to another private individual or to an organization. Please contact the domain name’s provider. Find the provider by looking up the domain name here.

If we receive no notice about what to do with the domain name, it will initially stop working. This means that services associated with the domain name, such as websites and email, will stop working. After a certain time, the domain name will be deleted from our database. Then the domain name can be registered again by anybody.

This is what happens when a domain name is deleted

If a problem involving a domain name or subscription is not resolved, an automatic process to delete the domain name will be initiated. The domain name will stop working. This means that services associated with the domain name, such as websites and email, will stop working. After a certain time, the domain name will be deleted from our database. Then the domain name can be registered again by anybody.

This is the deletion process

When the problem arises: You will receive an email instructing you to contact a domain name provider to continue your subscription for you. You will have 90 days to to prevent the domain name from being deleted. 

14 days after the first notice: If there is still a problem with the subscription, you will receive a new notice. 

30 days after the first notice: If there is still a problem with the subscription, you will receive a new notice, this time in the form of a letter. 

60 days after the first notice: The domain name is quarantined. This means that services associated with the domain name, such as websites and email, will stop working. This is your last chance to contact a domain name provider to continue the subscription or transfer the domain name. The problem must be resolved within 30 days to stop the deletion process. 

90 days after the first notice: The domain name is deleted. The domain name can now be registered again by anybody. 

Other problems that may arise

Sometimes there may be minor or major problems with websites and email services, and these may be caused by a myriad of different things. You should always check to see if the problem is caused by something on your end before sounding the alarm. Make sure all software is up to date, check for any loose cables, and make sure your router is working properly. A simple Google search will often point you in the right direction of a solution.

More about problems with the subscription

Frequently asked questions about transferring domain names
Find the organization number the domain name is registered to
Search for information about your organization in the Central Coordinating Register for Legal Entities

Updated: 18 June 2019